Executive Program in Key Account Strategy

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Signature Program

Executive Program in Key Account Strategy

The Executive Program in Strategic Customer & Account Strategy is a practical, executive-level course designed for leaders who manage strategic clients and drive revenue growth through effective customer strategies. Combining MBA-level frameworks with real business experience from global corporations and mid-sized enterprises, this program prepares participants to build profitable customer strategies, lead negotiations with confidence, and optimize key account management.
Program StructureThe program is divided into 9 sections, each lasting 1.5–2 hours. Participants can choose from flexible delivery formats:Online: 5 weeks, 2 online sessions per week to integrate learning step by step.Intensive: 2 full days of hands-on sessions with structured follow-ups.Mixed: Hybrid of in-person workshops and online modules, depending on location.
Price:Full Programme — Corporate: €4,500Full Programme — Individual: €450Single Lecture Purchase: €600 per lecture (corporate rate)

Full Course Agenda 

  • Intro

  • ● Main steps of strategic analysis● Level of Competition in the Industry, Porter’s 5 forces● McKinsey Matrix● Value chain● Integration – vertical, horizontal, forward, backward● PESTLE analysis● Other concepts

  • ● Understanding the role of the sales channel for the consumer. Shopping mission. Implications for the sales strategy● Benchmarking of sales concentration by channel vs an industry● Prioritisations of sales channels. McKinsey matrix

  • ● Set of tools for analysis and prioritization● Prioritisation of key customers. McKinsey matrix
    McKinsey matrix content creation
    Assembly of ‘Attractiveness’ axis
    Assembly of ‘Ability to win’ axis

  • ● Algorithm for building a strategy for a client● Customer segmentation● Customer portfolio framework● Resource allocation menu● Understanding business model of a channel/customer● Implications for suppliers● Formulating a strategic proposal for a customer ● Strategy alignment matrix

  • ● Classification of trade investments (performance related, non-performance related, contractual , discretionary)● Management of the content and structure of trading conditions● Examples of leaving the dead zone. Narratives● Analysis of examples of trading conditions. Red flags.● Contract efficiency factor● Key account management tools:
    =>Strategy alignment matrix
    =>Customer Plan
    =>Customer Contribution Statement
    =>Supplier's Positioning in the Customer

  • 1. Basic provisions=>Key types of negotiations=>Tactics, vocabulary, social signals2. Key check points=>Market related parameters=>Profit related parameters=>Capital related parameters=>Resource allocation check3. Preparation=> Suppliers mapping/positioning=> Annual investment plan

  • 1. Preparation to negotiations, both perspectives
    2. Key supplier check points:
    => Capital employed balance check
    => Profitability of the client (Customer Contribution Statement)
    => Viability of assortment per SKU (profitability vs end-to-end capital intensity)
    3. Portfolio efficiency and cost of complexity
    4. Private labels
    5. Anti-consolidation case study, on strategy and distribution business model in an environment of severe shortage of working capital

  • 1. Pricing in sales channels
    2. Challenges of adhering to effective price positioning and how to solve them; the ROI trap
    3. Hard revaluations, tools, instruments, examples of calculations

Learning Outcomes

 By completing the program, participants will be able to: ● Advance their careers by mastering executive-level customer strategy frameworks and instruments, and by developing independent strategic thinking.● Save substantial resources by applying customer portfolio frameworks and resource allocation models to eliminate unprofitable activities and focus on high-return accounts.● Avoid costly mistakes in negotiations through practical training on contract efficiency, identification of red flags in trading terms, and mastering the avoidance of “red zones” in negotiations by substituting them with mutually beneficial strategic proposals.● Increase their negotiation power by learning tactics and checkpoints from both retailer and supplier perspectives to ensure balanced outcomes.● Optimize pricing decisions using advanced tools to overcome ROI traps, manage hard revaluations, and prevent margin leakages.● Strengthen their credibility with top clients by developing aligned customer strategies, contribution-based account plans, and strategy alignment matrices.● Build long-term resilience in client relationships by applying segmentation tools and prioritization models to protect margins and reduce dependency risks

FEATURES

Why do you need the course?

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Develop a clear sales strategy by prioritizing effectively

Understand and implement distribution models that drive sales growth

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Master key account management to strengthen relationships with major clients

Enhance your negotiation skills from both retailer and supplier perspectives

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Expand into new markets with a strategic export approach

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Optimize pricing and sales processes to boost profitability

Program Dimensions & Scope

Industries & Product Groups

Beverages, Dairy Products, Distribution, Hygiene, Household, Meat & Poultry, Medicine, Pet Care, Processed Food, Professional Coffee Machines, Retail Sales, Tobacco Products and more

Sales Channels

B2B, B2B2C, Beauty Salons, Coffee Shops, Fast Foods, Food Courts, Food Delivery, Government Institutions, HORECA, Hospitals & Clinics, Internet Sales, Kid Shops, Kiosks, Offices, Open Markets, Petrol Stations, Pharmacies, Post Office, Retail Chains, Specialized Channels and more

Route-to-Market

Direct Sales (Pre-selling, Van-selling, Expert Sales, Tele-selling, Combinations), Distributors, Logistics Service Providers, Wholesalers/Traders, Specialized Distributors/Aggregators and more

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Act Now – Transform Your Sales Strategy Today!

Enroll in our course now and start building a powerful, results-driven sales strategy.

Whether you're a CEO, founder, or sales leader, this course provides practical insights to help you make informed, strategic decisions that will fuel your business growth.